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AODA customer service: Accessibility for Ontarian with Disabilities Act (AODA).
Do you know your responsibilities, are you prepared to meet the requirements. This legislation will remove barriers for people with disabilities. Find out what you should be doing now. This session will look specifically at customer service.
Integrated accessibility AODA: Continuing the AODA requirements, this session will look at areas such as Employment, communication and transportation. Learn what you need to be doing to ensure compliance with this Act.
WHMIS, with GHS: Changes are coming to the WHMIS legislation. This session will revisit the key principals as well as outline the changes that are coming. This includes the changes based on the Global Harmonized System (GHS)
Legislative Update: Staying on top of all the legislative changes can be challenging, we will review and update you on key legislation. This will include:
- Bill 168 Violence and the potential for violence are always a concern, have you met the legislative requirements of Bill 168? This session will cover what your obligations are and how you can achieve compliance.
- Bill 68 Open for business Act, will amend or repeal numerous acts
- Bill C45 Criminal Liability for workplaces, legal responsibility of those directing work
- And others!
Diversity: Diversity issues are related to race, gender, age, disabilities, religion, job title, physical appearance, sexual orientation, nationality, multi-culture, competency, training, experience, and personal habits. What is going on in your workplace and what are effective ways to handle the diversity.
Conflict Management: Differing opinions create conflict, how you deal with it and others will impact the resolution of the situation. Learn the different styles of conflict management and when it is most advantageous to approach with a different style.
Location: Victoria Park Golf East
Address: 1096 Victoria Road South, Guelph
Time: 8:30 am to 12 noon
Price: $195.00 per person
Please click HERE if you would like fax order. Or click HERE to pay online.
15% discount for advanced registration for 4 workshops or 4+ people OR 25% discount for advanced registration for all Industrial Series Workshops. Price does not include HST.
