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Conflict Management

Controlling Anger Before It Controls You - A One Day Primer

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Everyone gets angry; it's a completely natural response. But do you know how to manage that anger constructively? By the end of this one-day course, you will!

How You Will Benefit:

  • Understand anger and its causes
  • Understand behavior types
  • Develop coping tools
  • Improve your communication skills

What You Will Cover:

  • Defining anger
  • The costs of anger
  • The benefits of anger
  • Buttons and triggers
  • Precipitating factors
  • Distorted thinking
  • Passive, manipulative, assertive, aggressive, and passive-aggressive behavior types
  • Managing reactions
  • Starting an anger log
  • Relaxation techniques
  • Coping thoughts
  • Using humor
  • A model of release
  • Listening skills
  • Asking questions
  • Solving problems
  • Developing your assertiveness